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File a Complaint

The Department of Business Oversight (DBO) encourages financial services consumers to submit their complaints if they believe a DBO licensee has violated state law, acted improperly or believe a company or person is conducting unlicensed activity that falls within the DBO’s jurisdiction.

You should always file your complaint with the DBO, regardless of whether you are trying to resolve your dispute through another forum or process. The DBO relies on your complaints to help us protect consumers, borrowers, investors, and to obtain redress for them when victimized by unlawful, unfair or fraudulent business practices.

The DBO evaluates and reviews complaints and takes appropriate action when it finds violations of the laws and regulations we administer. Enforcement actions may include administrative orders to: stop violations of laws; deny, suspend or revoke licenses; take possession of licensees; suspend or bar individuals from participating in a regulated industry; and levy penalties. The DBO also can file civil actions to stop violations of the laws, appoint receivers over companies and obtain restitution for consumers and penalties against violators.

If the DBO does not have jurisdiction over the matter, we will help direct you to the proper regulatory or law enforcement agency.

Complaint Filing Options:

  • Online – For a faster response, we recommend filing online.
  • Mail – Download the complaint form, fill it out and mail it to the Department of Business Oversight via U.S. Mail.

Submit your complaint if it’s regarding one of the following:

  • Banks
  • Business and Industrial Development Corporations (BIDCO)
  • Credit Unions
  • Foreign (Other Nation) Banks
  • Foreign (Other State) Banks
  • Industrial Banks
  • Local Agency Security Program (LASP)
  • Money Transmitters
  • Premium Finance Companies
  • Trust Companies and Departments
  • California Finance Lenders
  • California Residential Mortgage Lenders
  • Capital Access Companies
  • Check Sellers, Bill Payers and Proraters
  • Deferred Deposit Transactions (Commonly known as Payday Loans)
  • Escrow Agents/ Escrow Laws
  • Franchises
  • Investment Advisers
  • Mortgage Loan Originators
  • Securities Broker Dealers
  • Student Loan Servicing
  • PACE (Property Assessed Clean Energy) Provider

File a Complaint by Mail

To submit a complaint by mail, download, print, and fill out any the appropriate forms:

And mail to:

Department of Business Oversight
Attn: Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834

The Department will provide a letter or email acknowledging receipt of your complaint and a description of the next steps in the complaint process.

If you need assistance with the complaint form, please call 1-866-275-2677.


Important Information on DBO’s Legal Authority

  • We facilitate communication between consumers and financial institutions, but we do not act as an advocate for either party.
  • We do not have the statutory authority to award damages, overturn fines or other charges, etc.
  • We do not act as a court of law or as a lawyer on your behalf.
  • We cannot provide legal advice.
  • We do not become involved in complaints that are in litigation or have been litigated.
  • We do not resolve factual disputes or disagreements over the interpretation of contracts.

If the circumstances of your complaint make it advisable to consult an attorney, the California Courts Free & Low-Cost Legal Help website provides information you may find useful.

Last updated: Aug 31, 2020 @ 8:20 pm