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Contact Us

Have a comment or complaint about the Department of Business Oversight?

Let us know what you think about the DBO. In compliance with the Citizen Complaint Act of 1997, a “Citizen Complaint” form has been developed and  provided to so you may register a complaint or provide comments relating to the performance of the Department of Business Oversight.

This form is not to be used for complaints against financial institutions, services, companies and professionals regulated by the Department of Business Oversight. Consumer complaints about Department licensees can be submitted online through Consumer Services or by calling 1-866-275-2677.

If you like to register a complaint or comment about the department, you will need fill out, print the Citizen Complaint Form (PDF) and send the completed form to:

or mail to:

Department of Business Oversight
Citizen’s Complaint
1515 K Street, Suite 200
Sacramento, CA 95814-4052

Once the comment or complaint is received, it will be reviewed and you may be contacted for further information.

DBO Contacts

California Public Records Act Request

To file a California Public Records Act (PRA) Request Electronically, please visit the DBO’s Self Service Portal (DOCQNET).

To submit a PRA request through mail, see a sample letter of a request for records under the California Public Records Act, or to see the PRA frequently asked questions (FAQ), please refer to our PRA guidelines:

Subscribe to DBO emails

Subscribe to us!

The Department of Business Oversight (DBO) offers a free email subscription service through our contractor, GovDelivery. This service allows you to sign up for email updates about topics relevant to your interests. To receive DBO’s GovDelivery email updates, click on the Subscription Manager link below and provide the email address where you want the notifications to be sent and select the notifications you want to receive. If you are already receiving email notifications you can use the Subscription Manager to change your email address, modify your password, add or delete subscriptions, or remove your email address from this service.

Maintaining Privacy

When you sign up for this subscription service, you will be asked to provide your email address and the updates you would like to receive. GovDelivery will use the information you provide to deliver the notifications you have requested and to allow you to update your subscription preferences. The DBO and GovDelivery will not share your personal information with third parties for promotional purposes.

Licensee Designated Email Registration & Updates

Institutions licensed by the DBO are required to provide and maintain an email account that is designated for communications with the DBO, per the Commissioner’s Order issued November 22, 2013 (PDF).  The purpose of the Order is to create rapid, direct communication to an email account that your company will monitor daily.

Visit the DOCQNET Self-Service Portal

To register or update the designated email for your business, please access DBO’s DOCQNET self-service portal.

If you are a DBO licensed business and have questions about registering or changing a designated email, please contact:

Report a problem with our website

This form is ONLY for reporting a problem with the Department of Business Oversight website. 

If you are not seeing our website correctly in your Internet Explorer browser, please turn off “compatibility view”.

We apologize for any issues you may be experiencing on our website. We sincerely appreciate you taking the time to let us know how we can improve your online experience. Thank you!


DBO Locations

DBO Main Office - Sacramento

1515 K Street, Suite 200
Sacramento, CA 95814-4052

(916) 445-7205
(866) 275-2677

San Francisco

One Sansome Street, Suite 600
San Francisco, CA 94104-4428

(415) 972-8565
(866) 275-2677

San Diego

1350 Front St. #2034
San Diego, CA 92101-3697

(619) 525-4233
(866) 275-2677

7575 Metropolitan Drive, Suite 108
San Diego, CA 92108-4421

(619) 682-7227
(866) 275-2677

Last updated: Apr 20, 2020 @ 6:41 pm