Consumer alert logo

DBO Warns Consumers About False PACE Default Notices

May 21, 2020

The California Department of Business Oversight (DBO) issued an alert today about misleading mailers that companies have sent to homeowners with Property Assessed Clean Energy (PACE) financing. These mailers falsely inform consumers that they are behind on payments and facing foreclosure. The entities providing these notices may be in the business of buying properties in foreclosure or providing foreclosure rescue services.

The mailers often include a document from Retran Foreclosure Listing Service that falsely states a consumer is behind on their PACE financing payments. It appears that Retran Foreclosure Listing Service sells false documents to the companies that mail notices to consumers.

“It appalls me to see anybody preying on homeowners with lies and deceit amidst a global healthcare and financial crisis,” said DBO Commissioner Manuel P. Alvarez. “Retran Foreclosure Listing Service and its partners must immediately cease providing false and misleading documents to consumers. The law and common decency demand better of them.”

The DBO encourages consumers with PACE financing who receive a notice from a third party claiming they are behind on payments to contact the company that provided their PACE financing or their county’s tax assessor or collector. Consumers should carefully investigate their situation, particularly if they have no reason to think they are behind on payments or the notice includes a document from Retran Foreclosure Listing Service. Consumers can also submit complaints about these notices to the Department of Business Oversight at https://docqnet.dbo.ca.gov/complaint/.

The DBO continues to investigate the activities of the entities described above and will take all appropriate actions to ensure they cease their deceptive and unlawful activities.

Approved by [name] [month/year]

Last updated: May 21, 2020 @ 2:30 pm