DBO Help Center

Can't find it?

Please try using the search box in the upper right corner. The DBO search feature is powered by Google. You can also use the site map. If you still can't find what you're looking for, email Ask.DBO@dbo.ca.gov or contact our Consumer Service's Office at 1-866-275-2677 or 916-327-7585.

Won't print right

Try out Print Friendly, a free online service lets you print almost any web page in a nice format.

This website also prints better when you use the Firefox browser than when you use Internet Explorer.

Video won't play

All of our videos require Windows Media Player - get a free copy.

Some departments block streaming videos. If you have the Windows Media Player but still can't get a video to play, check with your department's help desk. 

File won't open

Almost all the documents on our site are PDFs and require Adobe Reader - get a free copy.

Other documents may require a Microsoft Viewer for Word, Excel, or PowerPoint - get a free copy.

Google Translate™ Disclaimer

This Google™ translation feature is for informational purposes only. The web pages currently in English are the official source for the program information and services the State of California provides. Any discrepancies or differences created in the translation are not binding and have no legal effect. If any questions arise related to the information contained in the translated website, please refer to the English version. The State of California is unable to guarantee the accuracy of this translation and is therefore not liable for any inaccurate information resulting from the translation application tool. Some publications are translated in other languages. See the Brochures and Publications page. The DBO Consumer Complaint form is available in Spanish, see Formulario de Quejas de el Consumidor (PDF). Please consult with a translator for accuracy if you are relying on the translation or are using this site for official business.