Disaster Relief Resources

The Department of Business Oversight offers resources here to help victims of natural disasters get started on recovery - from requesting mortgage forbearance or student loan deferments, to steering clear of those who would take advantage of victims. We also offer tips on preparing for such disasters.


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Restoring Financial Services After Wildfires

John Cassidy, CEO of Sierra Central Credit Union, discusses plans to reopen the credit union's branch in Paradise, which was miraculously unscathed by the destructive Camp Fire.

Listen to this interview at Capital Public Radio

Picture of a bag of money and a plant Nov. 21 – The Butte County Library in Oroville has been awarded a $5,000 grant to expand personal finance collections to help victims of the Camp Fire with information they may need to make critical financial decisions as they repair, rebuild and recover from the disaster. The grant, as well as an earlier $5,000 for the Shasta Public Libraries, was awarded by the Investor Education Foundation of the Financial Industry Regulatory Authority, or FINRA, a private self-regulatory organization.

Getting Started:

  1. Determine if your location has been designated a disaster area by visiting FEMA’s website.
  2. If your home has been damaged or destroyed in a natural disaster, consult our Assistance for Homeowners Affected by Natural Disasters (PDF) guide.
  3. If you a have a student loan, you may be eligible to defer your payments. Check out the US Department of Education's guide for students impacted by a natural disaster webpage.
  4. Check our Upcoming Events calendar for informational seminars near you offering localized information on assistance with disaster relief.
  5. IMPORTANT: Be wary of scams offering financial assistance, seeking your personal information or requiring upfront payments for services. Make sure you are talking to legitimate service providers! Use and share the Department of Consumer Affair's After a disaster, Don't Get Scammed (PDF) brochure.

Upcoming events:

Important Resources

Be Proactive

Before, or even after, a disaster strikes, it’s important to make sure you’re prepared. Here are some great resources to help you:


Consumer Call Center

Call the DBO’s Consumer Call Center if you need information about financial service providers licensed by the DBO, or for help filing a complaint. Call 916-327-7585 or toll-free at 1-866-275-2677.